Returns Policy

Returns & Refunds Policy

At Bubblegum Bathrooms, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns Window

You have 30 days from the date of delivery to return an item for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In their original packaging
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

• Opened or used bathroom accessories
• Custom or personalised products
• Sale or clearance items (unless faulty)

How to Return

To initiate a return, please contact us at customerservice@bubblegumbathrooms.co.uk with your order number, Photographs and reason for return. We'll provide you with return instructions and a returns authorisation number.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days. You'll receive an email confirmation when the refund has been processed.

Exchanges

If you need to exchange an item for a different size, colour, or product, please contact us to arrange the exchange.

Damaged or Faulty Items

If you receive a damaged package please refuse delivery. if found damaged or faulty upon opening item, please contact us immediately with photos of the damage. We'll arrange a replacement or refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us on customerservice@bubblegumbathrooms.co.uk or Phone 01603 381095